Effortless Client Support Integration
Streamline your customer service with real-time chat, tickets, and smart automation. Empower your clients with seamless access to professional support, enhanced by AI and knowledge base synchronization—all from a single, unified platform. Let your support system work smarter, not harder.
Clients Synchronization
Seamlessly integrate chat and tickets widgets for logged-in members or paying clients, ensuring that only authorized users can access support features. This keeps the platform secure while delivering a personalized experience for your customers.
Professional Tickets Area
Empower your clients to reach out via both chat and tickets through a fully integrated ticketing system powered by the Tickets App, all accessible from their client dashboard for streamlined support management.
Smart Bot
Save valuable time and reduce operational costs by implementing an AI-powered bot that handles repetitive customer queries automatically, providing instant answers and freeing up your team for more complex issues.
Knowledge Base Synchronization
Simplify support content management by allowing one-click manual imports of Perfex Knowledge Base articles into the Support Board Articles area, ensuring your customers have up-to-date resources at their fingertips.
Nexttak Support Features
Manage Conversations
Easily manage all customer interactions in a single interface.
Knowledge Base Articles
Provide helpful resources for customers to solve issues independently.
Message Editor
Customize responses with a powerful editor that includes rich formatting options.
Saved Replies
Speed up response times by saving and reusing common replies.
Departments
Organize your support team by department to streamline communication.
Notifications
Receive alerts for new messages, tickets, and important actions.
Queue
Manage customer requests in a structured queue to prioritize responses.
Routing and Agent Assignment
Automatically assign conversations to the right agents based on skillset.
Email Piping
Convert incoming emails into support tickets seamlessly.
Omni-Channel
Support customers across multiple channels like email, chat, and social media.
AI Translations in Real-Time
Provide multilingual support by translating messages on the fly.
AI Smart Reply
Use AI to suggest intelligent replies, speeding up response times.
AI Message Rewriting
Automatically rephrase responses to make them clearer or more concise.
AI Spelling Correction
Ensure messages are free from spelling errors with automatic corrections.
AI Speech Recognition
Transcribe customer speech into text in real-time to improve communication.
Direct Message
Enable direct messaging between agents and customers for quick resolutions.
Reports
Generate insightful reports to track performance and optimize your support.
Agent Ratings
Gather feedback from customers by allowing them to rate agent performance.
Tickets
Convert customer queries into tickets for easy tracking and resolution.
Offline Message
Allow customers to leave messages when agents are unavailable, ensuring follow-up.
Automated Communication
Set up automatic responses and streamline customer interactions with chatbots.
Human Takeover
Enable seamless switching between chatbots and human agents during chats.
AI Multilingual
Support customers in multiple languages using AI-powered translation.
Omni-Channel Chatbots
Deploy chatbots across multiple platforms to engage customers wherever they are.
AI OpenAI
Leverage OpenAI’s technology for smarter, more accurate responses in customer support.
AI Dialogflow
Utilize Google Dialogflow for advanced conversational AI and natural language processing.
AI Chatbot Training on the Fly
Train your chatbot in real-time based on live interactions to improve responses.
Manage Users and Agents
Easily organize and control access for both users and agents within the system.
Find, Sort and Filter
Quickly locate users or tickets using advanced search, sort, and filter options.
Get to Know Your Customers
Access key information about your customers to personalize your support.
AI Language Detection
Automatically detect the customer’s language to provide personalized service.
Popup Message
Display popup messages to engage visitors and capture their attention.
Welcome Message
Automatically greet visitors with a welcome message to start a conversation.
Follow Up Message
Send automatic follow-up messages to customers to ensure satisfaction.
Subscribe Message
Invite visitors to subscribe to your newsletter for ongoing engagement.
Automations and Triggers
Set up automated workflows to handle repetitive tasks and triggers based on user actions.
Multi-Users Direct Message
Enable direct messaging among multiple users for improved collaboration.
WooCommerce
Integrate seamlessly with WooCommerce to provide real-time support for eCommerce customers.
Chat Bot
Utilize a chatbot to automate customer interactions and support 24/7.
Social Share
Allow customers to share your content or products via social media directly from chat.
Pro-active Chat
Engage users by initiating chats automatically based on their behavior on your site.
Rich Messages
Send messages enriched with images, links, and buttons to make communication more engaging.
Booking System
Allow customers to book appointments or services directly through the chat interface.
Efficient Client Support at Your Fingertips
Manage all client inquiries effortlessly with NextTak’s integrated chat and ticketing system. Stay organized, provide quick responses, and ensure no question goes unanswered—all while keeping communication smooth and professional for an enhanced client experience.
Ready to get started?
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