Improve Support Efficiency with Innovative Tools
Manage all conversations and users in a shared area, and forget everything else. From here on out, it’s just you and the customer – happily connected by Support Board. Ready to get started?
Manage Conversations
- Delete messages
- Search for conversations
- Delete messages
- Search for conversations
Knowledge Base Articles
Provide faster help for customers and fewer questions for your agents with the integrated multilingual knowledge base. Create a help center area accessible from a dedicated page or within the chat in a few minutes.
- Dedicated articles page
- Categories
- Search articles widget
- Multilingual
Message Editor
Create the perfect message by using 3000+ emojis and use markdown syntax to format the text. Surprise your users with voice messages, and attach media and files in just one click.
- Dedicated articles page
- Categories
Saved Replies
Save precious time and avoid the headache of having to repeat the same tasks. With saved replies, you won’t have to type the same messages over and over. You can also save Rich Messages and custom content.
- Insert by keyboard shortcut
- Save custom content
Departments
Organize conversations and assign departments to agents. Transfer rules so that your conversations will always land in the right hands. Route conversations and send department – specific email notifications.
- Department email notifications
- Restrict access to conversations
Real-time Queue
Notifies visitors of their position in the queue and waiting time in real-time. Automatically distribute the conversations among all available agents and set concurrent chats limit.
- Waiting time and queue position
- Set max concurrent chats limit
Routing and Agent Assignment
Assign conversations to available agents in a proportional manner or let your users select their preferred agent. Maximize efficiency and satisfaction with our advanced routing solutions.
- Auto-route chats to agents fairly
- Let your users select their preferred agent
Email Piping
Use piping to reply to user messages from your email inbox and convert emails to tickets. Users can reply to agents by email as well! Setting this feature up does not require any server-side configuration.
- Reply to users via email
- No server-side configuration
- Users may reply by email
Omni-Channel Experience
Send and reply to WhatsApp messages, Facebook messages, Telegram messages, text messages, emails, tickets, and chat messages in Support Board. Save time with communication that happens in one place.
- Telegram
- Text Messages
- Messenger
- Slack
- Emails
Translations in Real-Time
Effortlessly communicate with customers in their preferred language. Our system automatically translates messages between the user and agent or chatbot, ensuring smooth and efficient communication.
- Two-way translations
- Multilingual chatbot
- Translations in real-time
- Powered by Google Translate
Smart Reply
Smart Reply saves agents time by suggesting quick responses to agent messages in real-time using artificial intelligence. Get suggested answers in the user’s language from both OpenAI and Dialogflow.
- OpenAI and Dialogflow suggestions
- Multilingual suggestions
